Deleting your data

You can delete your RawKit data yourself, at any time, without asking us. This page lists every route, what each one removes, and what survives it.

The binding retention and legal-basis detail is in section 9 of the Privacy Policy. This page is the practical version.

Delete individual content

Files, boards and conversations can each be deleted where you find them in the application. Deletion cascades: deleting a board also deletes its update history, its conversations and their search index entries.

Because board history is stored as an append-only log, content you delete from inside a board remains recoverable in that board's history until the board itself is deleted. Delete the board if you need the content gone.

Delete your entire account

Open the application and go to your account settings.
Choose Delete account and confirm.

This runs one cascade and cannot be undone:

files in object storage for every workspace of which you are the sole member;
those workspaces, and with them their boards, board history, conversations and search index;
your account, sessions and credentials.

Workspaces that still have other members are kept — only your membership is removed. Content you contributed to a shared workspace stays with that workspace, because the remaining members are its controllers too.

Ask us to delete it

If you cannot reach the application, email service@ml-canvas.com from the address registered to your account and say what you want deleted. We reply within one month, extendable by two months for complex requests, and we will tell you if we need the extension.

This is also the route for the other rights in Article 15 to 21 GDPR — access, rectification, restriction, portability and objection.

What deletion cannot reach

Backups. Database backups are kept for 14 days for disaster recovery. Deleted data may persist in a backup until it rotates out. Backups are never used to restore individual deleted records.
Accounting records. Once an invoice exists, sections 212 UGB and 132 BAO require us to keep the accounting record for seven years. Those records are blocked from ordinary use and kept only to meet that obligation.
Third-party model providers. A prompt you sent to a model provider was processed by them under their own terms; see sections 5 to 7 of the Privacy Policy.